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As a natural, mostly intuitive Leader, I enjoy the management of people and complex situations in a hectic and changing environment. A flexible changemanager and crisesmanager, constantly searching for ways to improve efficiency, overall quality, employee- and clientsatisfaction. An autonomic, success- and result- driven professional senior manager and Leader, always finding creative, unexpected and unconventional solutions for the challenges I meet on my professional and personal path.
Raised with a solid working aethos and a "lead by example" mentality. Involved and loyal to the cause and company. A motivating, highly professional and involved people-manager and teambuilder. A good coach with a track record in empowermental skills.
A friendly, aimable and empathic person, with excellent communicationskills and a networker pur sang; commercial, hospitable and customer oriented. Open-minded and representative with broad interests and an enterpreneurial, positive, energetic and young spirit; enthousiastic, stimulating and socially involved with people
Speaking 5 languages (Dutch, German, English, French, Italian) and a little Spanish. A healthy person, well trained at stress and timemanagement. Loving all the good things that life has to offer; people, good (healthy) food (good cook), travelling, arts (music, dance, theater, architecture, interior decorating, design & fashion), beautiful cars, big cities (New York addict: shopping and Broadway shows), and countryside; hectic as well as quiet. Italy: italian food, culture and movies. Eager to study, to develop and learn; loving to read and to write.
Specialties: Senior management and leadership, Customer Contact, people management, empowerment, teambuilding, coaching, targets, changemanagement, hands-on operational skills, crisesmanagement, problemsolving.
Sept 2010- Nomination for Contact Center Manager of the year 2010
See also my personal website for extended information: http://diovangils.webs.com