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  • Commercieel
  • After sales
  • Administratief
  • Financieel
Aantal uren
  • 40 uur
Nissan Motor Parts Center

TCS – Cost of Quality Coordinator


Vacature TCS – Cost of Quality Coordinator

Nissan is one of the largest car manufacturers in the world. Nissan in Europe commits to creating customer value and shifting expectations. Not only by introducing trendsetting cars like the Qashqai, Micra, Juke, Leaf and GT-R, but also by providing top level service to customers.

Department information
NISA’s “Total Customer Satisfaction” (TCS) organization based in the European region is responsible for End-to-End for customer satisfaction. This responsibility is for both “product” as well as “experience” throughout the complete lifetime of the customer journey.

As part of TCS - Customer Experience Quality (CEQ) based in Amsterdam, the Cost of Quality team is responsible for Warranty Expense Reporting to all internal and external business functions, Operational Budget, Recoveries, Model & Road Side Assistance Cost-per-Unit, Goodwill Budget and Cost of Quality related KPIs.

Primary role and responsibilities

Provide support with or report timely Management & KPI reports related to:

  • Contractual Warranty Cost and its position vs. Target & Commitment
  • Reports to various business functions i.e. After Sales
  • Provide reforecasts as per request within the deadline
  • Model Cost Per Unit development and concern impact
  • Support the team with optimizing and the development of forecasting tools / mechanisms for Cost-per-Unit, Warranty, Goodwill and Road Side Assistance cost
  • Create ad hoc reports and analysis that allows management to make informed decisions
  • Lead and support projects related to Cost of Quality as well as the business areas that is impacted by claim cost and its processes
  • With the team develop, implement, optimize and deploy meaningful KPIs and/or Scorecards related to Cost of Quality

Profiel TCS – Cost of Quality Coordinator

Qualifications & Skills

  • Bachelor or master degree in Engineering, Economics or Business management
  • Minimal 5 years working experience in complex international organisations
  • Experience in the automotive business both technically as well as in financial processes would be an advantage
  • Ability to build strong working relationships across all levels and functions throughout in the organisation
  • Good communication skills and the ability to get established as a business partner
  • Analytical skills; strong ability to analyse output and judge accuracy. Able to present the conclusions to management and justify the outcome and recommendations
  • Outstanding knowledge of MS Access, Excel, PowerPoint and proven knowledge and program skills of VBA (Visual Basic Applications)
  • Strong communicator in English, both written and verbal and other languages would be an advantage
  • Flexibility to travel when required



If you are interested in this unique international function, please sent your application to Elvir Petinic

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