Summary Joined the Al-Mamoun Group of companies as National After-sales Manager to establish the after-sales operations for Hino National Sales Company in Sudan. I am now also overseeing the operations and performance management of various other business devisions in the group as Assistant General Manager. Responsibilities * I spearhead the new dealer development projects and manage the timelines to ensure tasks are accomplished on time. * Working closely with management team to establish and implement short and long-term goals, objectives, strategic plans, policies, and operating procedures; monitored and evaluated operational effectiveness. * Successfully introduced and managed work plans to achieve the goals and objectives. * Implemented monthly, weekly and daily performance management standards for continuous improvement in KPI's. * Generated KPI reporting and dashboard communication format for management planning. * Prepared and applied new ideas, procedures and processes to improve productivity, quality management for continuous improvement of the organization. * Provided strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the specified functional area of focus. * Analyzed, designed, documented, and implemented internal reporting systems and procedures for the organization. * Conducted quality improvement training for management and implemented productivity models and operating procedures and policies to ensure effective departmental performance monitoring. * I spearhead the new dealer development projects and manage the timelines to ensure tasks are accomplished on time. * Introduced and launched an on-the-job training program to improve employee skills. I develop and train these employees to deploy in the new dealers. * Compiled budgets based on multiple known and projected factors e.g. facility, employee and equipment requirements. * Prepared, monitor and control the annual departmental budget considering the Units in Operation (UIO), Service retention, future unit sales performance, market trend and past performance to ensure net sales and profits are in line with company objectives * Summarize financial accounts and preparing profit and loss statement, and other reports. * Control profitability through the application of sound business, financial, and growth-oriented management practices. * Monitoring daily operation schedules for all departments for accuracy and ensuring daily operational goals are realized. * Track key performance indicators of operations including Sales, service, quality, safety and cost. * Oversee inventory, purchasing and supplies; order stock for signed off quotes with deposits. * Conduct risk management assessments, as well as ensuring legislative compliance. * I provided input in setting up the logistics and supply chain. * Overseeing accounts receivables, payments, deposits, and other transactions; troubleshoot problems and resolving account discrepancies. * Provide customer service regarding collection issues, process customer refunds, process and review account adjustments, small balance write off, customer reconciliations and processing credit memos; resolve client discrepancies and short payments; monitor, maintain and reconcile customer receivable account balances. * Building relationships with suppliers, companies, and clients; developing programs to attain maximum customer satisfaction; developing and implementing annual business plan for the sales department. * Collaborate with the marketing department on branding, signage and advertising campaigns.